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scam alert





Note: we will only contact you from a,,,, or, or email address.


Scams are, unfortunately, part of business life – and the Exhibition & Conference sector is not exempt. Most regular conference attendees, sponsors, exhibitors and advertisers will have been approached with one or more of these types of communication.

However, we’d like to make you aware of some of the most frequent attempts:


Scam type 1: ‘Attendee Lists’ or ‘Delegate Lists’ for sale (at a very attractive price!)    


There are several ‘hoax’ companies targeting attendees, sponsors, exhibitors and other industry peers to try and persuade them to buy alleged lists of the contact details of visitors who have attended (or are planning to attend) one of our events (Capacity Europe, Metro Connect, ITW, Datacloud Global Congress, TX Africa and so on).

PLEASE DO NOT respond to any such emails. The lists offered are not genuine. We do NOT sell or rent out our delegate lists – to do so would be a clear breach of our privacy rules.

These hoax/scam companies may be based anywhere globally. They may use names of our employees and reproduce our logo but please take care to check the address the mail is sent from.


Scam type 2: ‘Guides and Directories’    


Third parties using names of our partners or using names similar to events within our group have been targeting sponsors and exhibitors offering paid entries into show guides.

These usually arrive by email but can be sent via post and purport to be from an event organiser e.g., International Telecoms Week/ITW), but please be aware that any paperwork received from any of these companies is NOT linked to our event.

A form is used which resembles an event organiser’s free directory listing service, inviting exhibitors to obtain an entry in a published or on-line directory.

Sponsors and exhibitors who sign and return these fraudulent forms can become contracted into a three-year agreement which the sender seeks to enforce.

If you have been caught out, don’t panic. The advice from the AEO (Association of Exhibition Organisers) includes the following (a full list of their advice can be found here: Expoguide ( :


  • Do not pay anything.

  • Report it to your local trading standards.

  • Keep a log of all correspondence and contact from them.


You can always contact us via your account manager before you sign anything if you’re unsure or use the contact us form on this page.


Scam type 3: Ancillary Services    


You may also be approached by stand designers/builders, graphic designers, hotel booking agents etc who may claim to be working on our behalf or as an approved service provider but are not.

Details of any Capacity Media approved contractors will only be shared directly by your account manager or event manager.

We only work with our approved contractors and will never forward your details to third parties.


Scam type 4: “New Event/New Conference”    


Periodically you may be approached by parties claiming to be organising a new event (virtual and/or in person editions). You may be offered a discounted, early booking rate.

We recommend the exercise of due diligence in dealing with such approaches. Please always check our event calendar, email your account manager or event manager or use the ‘contact us’ form on one of the event websites.

We are aware of the following hoax/scam companies. This list will be updated as we learn of others.


  • Globalexpoliz

  • Visitorzdata